Refund policy

Last updated: 23 October 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or different from what you ordered or the proof you approved, email info@holopack.com.au within 7 days of delivery with your order number and photos. We will reprint, replace or refund the affected items, and we will cover any return shipping.

Change of mind

Ready-stock items (for example stretch film): you may return unused items in their original packaging within 14 days of delivery. Return shipping is paid by you, and the original shipping cost is not refunded.
Pre-order and custom-printed items are made specially for your order, so we cannot accept returns or refunds for change of mind.

Cancelling an order

Pre-order items can be cancelled for a full refund before production starts. Please contact us as soon as possible, ideally within 1 business day of ordering.
Custom orders cannot be cancelled once you have approved the proof and production has started.

Proofs and artwork

For custom orders we send a digital proof for approval. Please check spelling, sizes and colours carefully. Errors in an approved proof are not covered by this policy. Printed colours may vary slightly from what you see on screen.